MINIMUM QUALIFICATIONS:

This position requires a high school diploma or equivalent and a proven track record in customer service. Computer literacy and basic accounting and math skills are required. Secondary market lending experience is preferred. Familiarity with MortgageFlex loan origination software is a plus.

Must demonstrate a positive attitude, professional image, and be self-motivated and have the ability to manage multiple projects and tasks simultaneously with a high degree of accuracy. Must possess excellent oral and written communication skills.

ESSENTIAL FUNCTIONS:

• Process secondary market quality real estate loans, order appraisals, verifications of employment and deposit, preliminary title and other supporting documentation.
• Reviews documents and updates files in MortgageFlex and prepares files for underwriting and closing.
• Understand and apply all Federal and Investor guidelines, including TRID.
• Works closely with the Mortgage Loan Officer, members and vendors, keeping interested parties informed during the process.
• Cross train in other positions as time allows.
• Scanning and filing as needed.
• Be willing to perform all other duties as assigned.
• Represents the Credit Union with honesty, integrity and trust at all times.
• Adheres to established internal policies and procedures for compliance.
• Completes required compliance training in a timely manner and complies with all regulations within scope of the position.
• Adheres to the requirements of the Bank Secrecy Act, OFAC, USA PATRIOT Act and anti-money laundering regulations.
• Assist Vice President of Mortgage Lending, performing duties as assigned.

BASE EXPECTATIONS:

• Be willing to perform any duty (beyond Essential Functions above) as assigned.
• Confidentiality is of the utmost importance.
• Problem solving skills are essential to this position.
• Demonstrate a good understanding of the credit union’s loan policy and loan programs.
• Maintain a general knowledge of all of the credit union’s products and services.
• Possess a detailed working knowledge of Microsoft Word and Excel software applications that is adequate to perform the duties assigned.
• Promote an atmosphere of teamwork throughout the credit union.
• Ensure good working relationships with Appraisers, Title Companies, Realtors, etc.
• Communicate effectively and professionally with members, coworkers and management, including verbal and written communication.
• Support the Leadership Team.
• Ability to solve problems and make decisions within responsibility level.
• Follows the credit unions Member Service Standards and Telephone Etiquette.
• Maintain punctuality while adhering to the assigned work schedule.
• Attend all required meetings unless prior approval is granted.

WORKING CONDITIONS

• Occasional lifting, carrying, pushing, and pulling of items weighing up to 60 lbs.
• Potential exposure to the threat of violence at any time.
• Occasional business travel may be required.
• Sitting or standing for extended periods of time may be required.
• Repetitive motions and extensive keyboarding may be required.